FAQ

We specialize in premium bridal fabrics in a variety of colors and styles, including Black, Blue, Champagne, Colour, Green, Ivory, Lace, Nude, Pink, Purple, Lilac and Lavender, Red and Burgundy, Silver and Grey, and White. Our collection features high-quality materials like delicate Ivory Raschel Lace and dramatic Black Sequin Lace, perfect for creating stunning bridal gowns and accessories.

Yes! Our fabrics are selected for their superior quality and ease of use, making them ideal for both professional designers and DIY enthusiasts. Each piece undergoes rigorous quality checks to ensure it meets our standards for elegance and durability.

Absolutely! We regularly update our collection with new arrivals and exclusive deals. Visit our website often to discover the latest additions to our curated fabrics.

Simply browse our menu, select your desired fabrics, and proceed to checkout. You’ll receive an instant email confirmation with your order details. If you encounter any issues, email us at [email protected] for prompt assistance.

Orders are processed quickly to ensure timely delivery, so modifications or cancellations may not be possible once confirmed. Please review your order carefully before completing the purchase. For urgent concerns, contact us immediately.

No, an account is not required. However, creating one can make future orders faster and allow you to track your history easily.

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. All payments are processed through encrypted systems to protect your information.

Yes, we prioritize your security. Our payment gateways use advanced encryption to safeguard your details, ensuring a safe shopping experience.

We offer two reliable shipping methods to suit your needs:

• Standard Shipping: $12.95 via DHL or FedEx, delivering in 10-15 days after dispatch. Ideal for faster, affordable service.
• Free Shipping: Available for orders over $50 via EMS, delivering in 15-25 days after dispatch. A budget-friendly, eco-friendly choice.

All orders are processed within 1-2 business days from our location in Charlottesville, US.

Yes, we serve customers worldwide, excluding select remote regions in Asia and other areas. We partner with DHL, FedEx, and EMS for global delivery. Note that customs duties or import taxes may apply in some countries and are the recipient’s responsibility.

Once your order is dispatched, we’ll email you a tracking link. Use it to monitor your shipment’s journey in real-time. If you don’t receive the link, check your spam folder or contact us.

While we strive for punctuality, occasional delays can occur due to customs or carrier issues. We work diligently to minimize these and keep you informed. For urgent orders, we recommend Standard Shipping for quicker delivery.

We accept returns within 15 days of delivery. Items must be in original condition. For details, refer to our Returns Policy or email us at [email protected]. Your satisfaction is our priority, and we’ll assist you through the process.

We conduct quality checks before shipping, but if an issue arises, contact us immediately with details and photos. We’ll resolve it promptly, whether through a return, exchange, or refund.

Reach us at [email protected] for any questions or concerns. We’re here to help and typically respond within 24 hours.